Talk about an emotional rollercoaster! Meet Andrea Diaz. She's just had a cochlear ear implant administered and is trying it out for the first time.
As if hearing her loved ones properly for the first time wasn't emotional enough, then her boyfriend - Kevin Peakman - goes down on one knee, saying: "I wanted to make one of the first things that you hear me asking you to marry me." Not a dry eye in the house lads, prepared to be moved.
PS we must give a shout out to the woman who turned on Andrea's implant for the first time, and the fact that she desperately tried to get out of camera shot during the couple's touching embrace - and failed. Damn poky offices.